Transfer and Cancellation Rules


Standard Policy & Procedures:  
Any cancellation or transfer of application must be made at least 5 business days before a CRA exam appointment and is subject to a $100 handling fee. No partial or full refunds will be available for missed exam appointments or for transfers or cancellations made less than 5 business days before a scheduled exam. All requests for transfer or cancellations must be made in writing.  It is the candidate’s responsibility to ensure communications have been received in a timely manner.

Transfer and Cancellation Procedures
Transfer of an unscheduled exam: 
1. If a candidate has NOT scheduled the exam through Scantron’s NTS system and wishes to transfer to a different testing window (e.g. from the May window to the November window), the candidate must make a written request to the CRA program.
2. Candidates are responsible for any difference in exam fees.
3. Late fees are not refundable under any circumstances.
4.     IMPORTANT: Exam can be transferred one time at no-charge. 
         a.  The second request will be subject to a non-refundable $50 administrative fee
         b.  Following the second request, you must re-apply.

Transfer of a scheduled exam within the same testing window (e.g. transfer from November 10 to November 25): 
1. Exam appointments scheduled through Scantron’s NTS system must be rescheduled through the same NTS system at least 5 business days in advance of the appointment. Candidates will be charged $100 to reschedule the exam appointment.

Transfer of a scheduled exam to a different testing window (e.g. from the November window to the May window): 
1. Exam appointments scheduled through Scantron’s NTS system must be cancelled through the same NTS system at least 5 business days in advance of the appointment. Candidates will be charged $100 to cancel the exam appointment.
2. Candidates must also make a written request to the CRA program to transfer to a different exam window.  
3. Candidates are responsible for any difference in exam fees.
4. Late fees are not refundable under any circumstances.

Cancellation of an unscheduled exam:
1. If a candidate has NOT scheduled the exam through Scantron’s NTS system and wishes to cancel the exam, the candidate must make a written request to the CRA program.
2. Candidates wishing a refund of their exam fee must make that request in writing to the CRA program and exam fee refunds are subject to a $100 handling fee.  
3. Application fees and late fees are not refundable under any circumstance.

Cancellation of a scheduled exam appointment:
1. Exam appointments scheduled through Scantron’s NTS system must be cancelled or rescheduled through the same NTS system at least 5 business days in advance of the appointment. Candidates will be charged $100 to reschedule or cancel the exam appointment.
2. Candidates wishing a refund of their exam fee must also make a request in writing to the CRA program.  Exam fee refunds are subject to a $100 handling fee.  
3. Application fees and late fees are not refundable under any circumstances.