Transfer and Cancellation Rules and Fees:   


Any cancellation or transfer of application must be made at least 5 business days before a CRA exam appointment and is subject to a $100 handling fee.

No partial or full refunds will be available for missed exam appointments or for transfers or cancellations made less than 5 business days before a scheduled exam.

All requests for transfer or cancellations must be made in writing.  It is the candidate’s responsibility to ensure communications have been received in a timely manner.

Transfer and Cancellation Procedures:

Transfer of an unscheduled exam: 
1. If a candidate has NOT scheduled the exam through Castle’s NTS system and wishes to transfer to a different testing window (e.g. from the November window to the May window), the candidate must make a written request to the CRA program.
2. Candidates are responsible for any difference in exam fees.
3. Late fees are not refundable under any circumstances.

Transfer of a scheduled exam within the same testing window (e.g. transfer from November 10 to November 25): 
1. Exam appointments scheduled through Castle’s NTS system must be rescheduled through the same NTS system at least 5 business days in advance of the appointment. Candidates will be changed $100 to reschedule the exam appointment.

Transfer of a scheduled exam to a different testing window (e.g. from the November window to the May window): 
1. Exam appointments scheduled through Castle’s NTS system must be cancelled through the same NTS system at least 5 business days in advance of the appointment. Candidates will be changed $100 to cancel the exam appointment.
2. Candidates must also make a written request to the CRA program to transfer to a different exam window.  
3. Candidates are responsible for any difference in exam fees.
4. Late fees are not refundable under any circumstances.

Cancellation of an unscheduled exam:
1. If a candidate has NOT scheduled the exam through Castle’s NTS system and wishes to cancel the exam, the candidate must make a written request to the CRA program.
2. Candidates wishing a refund of their exam fee must make that request in writing to the CRA program and exam fee refunds are subject to a $100 handling fee.  
3. Application fees and late fees are not refundable under any circumstance.

Cancellation of a scheduled exam appointment:
1. Exam appointments scheduled through Castle’s NTS system must be cancelled or rescheduled through the same NTS system at least 5 business days in advance of the appointment. Candidates will be changed $100 to reschedule or cancel the exam appointment.
2. Candidates wishing a refund of their exam fee must also make a request in writing to the CRA program.  Exam fee refunds are subject to a $100 handling fee.  
3. Application fees and late fees are not refundable under any circumstances.